The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 07, 2023
Filed:
Jan. 10, 2019
Applicant:
Salucro Healthcare Solutions, Llc, Phoenix, AZ (US);
Inventor:
S Clayton Bain, Phoenix, AZ (US);
Assignee:
SALUCRO HEALTHCARE SOLUTIONS, LLC, Phoenix, AZ (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/01 (2023.01); H04M 3/51 (2006.01); G06F 16/33 (2019.01); G06F 16/242 (2019.01); H04L 65/1069 (2022.01);
U.S. Cl.
CPC ...
G06Q 30/01 (2013.01); G06F 16/243 (2019.01); G06F 16/3344 (2019.01); H04L 65/1069 (2013.01); H04M 3/5191 (2013.01);
Abstract
Systems, methods, and computer-readable media are provided for hybrid guidance of a communication session. In one aspect, a system includes one or more processors configured to execute computer-readable instructions to receive an inquiry from a user terminal; stream the inquiry to one or more support terminals configured to provide live support for the inquiry; determine if an automated response to the inquiry is available; and provide one of the automated response or a live response to the inquiry based on whether the automated response to the inquiry is available or not.