The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 07, 2023

Filed:

Jan. 29, 2021
Applicant:

Salesforce.com, Inc., San Francisco, CA (US);

Inventors:

Puneet Dhaliwal, Hayward, CA (US);

Niv Garber, Petah Tikva, IL;

D. Dustin Breese, San Francisco, CA (US);

Prithvi Krishnan Padmanabhan, San Ramon, CA (US);

Kara Carreri, Atlanta, GA (US);

Rahul Mehta, San Francisco, CA (US);

Raghav Abboy, San Francisco, CA (US);

Yongbo Zuo, San Francisco, CA (US);

Abraham Reyes, Atlanta, GA (US);

Assignee:

Salesforce, Inc., San Francisco, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/0631 (2023.01); H04W 4/029 (2018.01); H04W 4/021 (2018.01); G06Q 30/0251 (2023.01); H04W 12/64 (2021.01);
U.S. Cl.
CPC ...
G06Q 10/063114 (2013.01); G06Q 30/0261 (2013.01); H04W 4/021 (2013.01); H04W 4/029 (2018.02); H04W 12/64 (2021.01);
Abstract

Described herein are systems, apparatus, methods and computer program products configured to provide tracking and/or status updates for on-site service personnel. Geofences may be utilized to provide for automated updates to a customer. Additionally, tracking links and other communications may be provided to the customer to allow for improved communications with on-site service personnel.


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