The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 07, 2023
Filed:
Mar. 29, 2021
Cox Communications, Inc., Atlanta, GA (US);
Yousef Wasef Nijim, Cumming, GA (US);
James Alan Strothmann, Johns Creek, GA (US);
Cox Communications, Inc., Atlanta, GA (US);
Abstract
Telematics-based device troubleshooting, self-repair, and optimization are provided. A system, method, and computer readable storage device collect telemetry data associated with the health of networked CPE devices, service provider data, and service and repair data associated with CPE devices, analyze the collected information, and detect and predict issues that can affect the functioning and operation of CPE devices. Analysis of collected data can be based on self-check rules. In some implementations, troubleshooting steps or rules can be executed by a server device or communicated to a CPE device for enabling self-troubleshooting and self-correction of an issue. Self-check and troubleshooting rules can be configured according to insights derived from machine learning techniques applied to collected data (e.g., telemetry data, service provider data, and service and repair data (troubleshooting and repair feedback data collected in association with customer calls, field technician visits, and self-healing checks and actions performed on/by CPE devices)).