The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 31, 2023
Filed:
Jul. 14, 2021
Amazon Technologies, Inc., Seattle, WA (US);
Ashish Kumar Agrawal, Mountain View, CA (US);
Kemal Oral Cansizlar, Seattle, WA (US);
Suranjit Adhikari, San Jose, CA (US);
Shucheng Zhu, San Jose, CA (US);
Raefer Christopher Gabriel, San Jose, CA (US);
Arindam Mandal, Redwood City, CA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Techniques for conversation recovery in a dialog management system are described. A system may determine, using dialog models, that a predicted action to be performed by a skill component is likely to result in an undesired response or that the skill component is unable to respond to a user input of a dialog session. Rather than informing the user that the skill component is unable to respond, the system may send data to the skill component to enable the skill component to determine a correct action responsive to the user input. The data may include an indication of the predicted action and/or entity data corresponding to the user input. The system may receive, from the skill component, response data corresponding to the user input, and may use the response data to update a dialog context for the dialog session and an inference engine of the dialog management system.