The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 31, 2023
Filed:
Jan. 03, 2018
Applicant:
Hrb Innovations, Inc., Las Vegas, NV (US);
Inventor:
Eric R. Roebuck, Shawnee, KS (US);
Assignee:
HRB Innovations, Inc., Wilmington, DE (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/016 (2023.01); G06Q 10/0631 (2023.01); G06Q 10/0639 (2023.01); H04L 67/306 (2022.01); H04M 3/523 (2006.01); G06F 16/95 (2019.01); H04L 67/14 (2022.01); G06F 16/335 (2019.01); H04L 67/54 (2022.01); H04L 67/50 (2022.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 16/335 (2019.01); G06F 16/95 (2019.01); G06Q 10/06398 (2013.01); G06Q 10/063112 (2013.01); H04L 67/14 (2013.01); H04L 67/306 (2013.01); H04L 67/535 (2022.05); H04L 67/54 (2022.05); H04M 3/5233 (2013.01);
Abstract
Matching a customer with a representative is performed for assisting the customer with an issue. Information related to the customer, the issue, historical information, and other customer information may be used to determine a likely issue. A representative may be selected in real-time to assist the customer in resolving the issue based on the customers experience in resolve the same or similar issues to the likely issue and the information related to the customer and the representative may be updated dynamically in real-time.