The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2023
Filed:
May. 05, 2021
Nice Ltd, Ra'anana, IL;
Levan Michaeli, Holon, IL;
Zvika Weingarten, Kfar Saba, IL;
Itay Harel, Kfar Saba, IL;
Roman Frenkel, Ashdod, IL;
Matan Keret, Oulu, FI;
Amit Sharon, Hod HaSharon, IL;
Sigal Lev, Hod Hasharon, IL;
NICE LTD, Ra'anana, IL;
Abstract
A computer-implemented method for analyzing call interactions in an interactions database by a Proactive Fraud Exposure (PFE) engine is provided herein. The computer-implemented method may generate a voiceprint for each call interaction; (ii) use a machine learning technique to group the call interactions into one or more clusters based on respective voiceprints in the voiceprints database; (iii) store the one or more clusters; and (iv) rank and classifying the one or more clusters to yield a list of potential fraudsters. The computer-implemented method may further transmit the list of potential fraudsters to a user to enable the user to review said list of potential fraudsters and to add fraudsters from the list to a watchlist database.