The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2023
Filed:
Aug. 02, 2019
International Business Machines Corporation, Armonk, NY (US);
Linsong Chu, White Plains, NY (US);
Pranita Sharad Dewan, White Plains, NY (US);
Raghu Kiran Ganti, Elmsford, NY (US);
Joshua M. Rosenkranz, Westchester, NY (US);
Mudhakar Srivatsa, White Plains, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Aspects of the present disclosure relate to identifying friction points in customer data. In some embodiments, identifying friction points can include receiving a set of input sequence data and predicted class labels for the set of input sequence data; selecting input sequences, from the set of input sequence data, that have class labels matching a ground truth class label; reducing the selected sequences to anchor points; and grouping the reduced selected sequences into critical data set signatures using discriminatory subsequence mining.