The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2023
Filed:
Sep. 29, 2021
Glean Technologies, Inc., Palo Alto, CA (US);
Eddie Zhou, Palo Alto, CA (US);
Mrinal Mohit, San Francisco, CA (US);
Calvin Qi, Redwood City, CA (US);
Sumeet Sobti, Fremont, CA (US);
Dragos Florian Ristache, Jersey City, NJ (US);
Debarghya Das, Mountain View, CA (US);
Piyush Prahladka, Los Altos, CA (US);
Sharvanath Pathak, Sunnyvale, CA (US);
GLEAN TECHNOLOGIES, INC., Palo Alto, CA (US);
Abstract
Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.