The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 17, 2023
Filed:
Jan. 19, 2022
Bank of America Corporation, Charlotte, NC (US);
Stephen Thomas Shannon, Charlotte, NC (US);
Katherine Kei-Zen Dintenfass, Lincoln, RI (US);
Adithya Gadwale, Falls Church, VA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
A system for conducting multi-session user interactions accesses a first interaction session between the user and a first entity, where the first interaction session is via a first communication channel. The system determines first context information associated with the first interaction session, where the first context information associated with the first interaction session comprises a summary associated with the first interaction session. The system generates a token identifier (ID) uniquely identifying the user and the first context information. The system associates the token ID to the user interaction information. The system accesses a second interaction session between the user and a second entity, wherein the second interaction session is via a second communication channel. The system authenticates the user based at least in part upon the token ID. The system communicates the first context information associated with the first interaction session to the second entity.