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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11790412 B1

PDFFull Text
Date of Patent:
Oct. 17, 2023

Filed:

May. 14, 2019

Customer relationship management call intent generation

Applicant:

Highradius Corporation, Houston, TX (US);

Inventors:

Abhinav Pachauri, Miyapur, IN;

Sonali Nanda, Miyapur, IN;

Pratyush Sunandan, Hyderabad, IN;

Murali Dodda, Puppalguda, IN;

Assignee:

HighRadius Corporation, Houston, TX (US);

Attorney:

Quarles & Brady LLP

Primary Examiner:

Peter Ludwig

Assistant Examiner:

Donald J Edmonds

Int. Cl.
CPC ...
G06Q 30/02 (2023.01); H04M 3/51 (2006.01); G06Q 30/016 (2023.01); G06N 20/00 (2019.01); G06Q 10/0631 (2023.01); G06Q 10/0639 (2023.01); G06Q 20/40 (2012.01); G06F 9/451 (2018.01); H04L 9/40 (2022.01); G10L 15/26 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/0281 (2013.01); G06F 9/451 (2018.02); G06N 20/00 (2019.01); G06Q 10/06316 (2013.01); G06Q 10/06393 (2013.01); G06Q 10/06398 (2013.01); G06Q 20/40 (2013.01); G06Q 30/016 (2013.01); G10L 15/26 (2013.01); H04L 63/08 (2013.01); H04M 3/5166 (2013.01); H04M 3/5175 (2013.01);
Abstract

An enhanced customer relationship management (CRM) system is provided. The enhanced CRM system performs activities automatically and with the assistance of artificial intelligence and machine learning based on historical information. The enhanced CRM system provides: a) scheduling assistance prior to a customer contact, b) assistance during a call to direct call focus and achieve a personal connection between a customer facing user of the CRM system and a target customer contact, and c) automated assistance to complete a contact and transition to a next target customer contact. Achievement goals for a customer facing user may be presented and monitored with respect to a goal achievement period. Schedules may be dynamically adjusted across multiple CRM system users and with respect to overall organizational goals to enhance achievement of goals.

Find Patent Forward Citations

Pachauri, Abhinav. (2023). Customer relationship management call intent generation (U.S. Patent No. 11790412). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11790412

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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