The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 17, 2023
Filed:
Jan. 10, 2022
Alexander Permenter, Macon, GA (US);
Christopher Wheeler, Warner Robins, GA (US);
Alexander Permenter, Macon, GA (US);
Christopher Wheeler, Warner Robins, GA (US);
Abstract
Systems, methods, and software for providing collection and curation of real-time data and submission to a technical resource upon an indication of an issue in a computing device from an end user. The computing device is monitored and computer usage data and system diagnostic data collected from the device during use by an end user. Upon receiving an indication from the user of an occurrence of an issue, additional information regarding the issue is collected from the end user while additional system diagnostic data about the computing device at a time of occurrence of the issue is collected. The collected information and data are then curated by the computing device in regard to the issue and transmitted to a remote server for access by a technical resource.