The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 10, 2023
Filed:
Oct. 28, 2021
Ncr Corporation, Atlanta, GA (US);
Kip Oliver Morgan, Atlanta, GA (US);
Gina Torcivia Bennett, Lawrenceville, GA (US);
Kelli Lee, Atlanta, GA (US);
Caleb Wayne Martinez, Fayetteville, GA (US);
Jacob Alexander Poston, Loganville, GA (US);
NCR Corporation, Atlanta, GA (US);
Abstract
A managed device associated with an error code is identified. An animation associated with physically manipulating a component and parts of the component for the managed device is generated. The animation representing a workflow for resolving the error code. A live video feed of the managed device and the physical surroundings of the managed device is presented within an Augmented Reality (AR) interface on a mobile device operated by a support person. The animation is rendered over a portion of the live video feed for the support person to view while following the workflow and physically manipulating the component and parts of the managed device to resolve the error code.