The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 10, 2023
Filed:
Jul. 09, 2020
Bank of America Corporation, Charlotte, NC (US);
Sasidhar Purushothaman, Telangana, IN;
Vani Kodali, Telangana, IN;
Ramadhar Singh, Telangana, IN;
Pavan R. Talakanti, Telangana, IN;
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Embodiments of the present invention provide a system for dynamically processing application service requests. The system is configured for receives an application service request from at least one channel, where the application service request is associated with an application of one or more applications associated with an entity, extracts one or more variants of standard operating procedure associated with the application service request, wherein the one or more variants are solutions associated with processing the application service request, determines, via an artificial intelligence engine, an optimal variant from the one or more variants to process the application service request, and implements one or more actions associated with the optimal variant to process the application service request.