Techniques for dynamically configuring service availability

Abstract

A cloud-based platform may receive an indication of one or more event associated with a service provider and modify a configuration associated with providing a schedule of respective service appointments offered by the service provider based on the indication of the one or more events. The cloud-based platform may then receive a request for a new service appointment after modifying the configuration and in response to receiving the request for the new service appointment, determine a number of scheduled appointments associated with a first time window, determine whether the number of scheduled appointments is less than a maximum number of appointments associated with the first time window, and automatically schedule the new service appointment during the first time window in response to determining that the number of scheduled appointments is less than the maximum number of appointments associated with the first window.