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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11775768 B1

PDFFull Text
Date of Patent:
Oct. 03, 2023

Filed:

Sep. 09, 2022

System and method for text analysis and routing of outgoing messages

Applicant:

Verint Americas Inc., Alpharetta, GA (US);

Inventor:

Scott Mackie, Glasgow, GB;

Assignee:

VERINT AMERICAS, INC, Alpharetta, GA (US);

Attorneys:

Christopher M. Scherer

Erin Ella Block

DeWitt LLP

Primary Examiner:

Caroline H Jahnige

Int. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/166 (2020.01); G06F 40/232 (2020.01); G06F 40/253 (2020.01); H04L 51/42 (2022.01); H04L 51/212 (2022.01); H04L 51/214 (2022.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/166 (2020.01); G06F 40/232 (2020.01); G06F 40/253 (2020.01); H04L 51/212 (2022.05); H04L 51/214 (2022.05); H04L 51/42 (2022.05);
Abstract

The present invention allows text analysis and routing of an outgoing message. The system intercepts outgoing messages for analysis by a TAS software module. The module assigns an analytical score to the message, then compares the score to a threshold. If the score is below the threshold, the message is transmitted to its ultimate destination. If not, the message may be routed for correction by the message's composer or quality assurance staff. After such correction, the message new analytical score is generated and compared, and, if necessary, the process repeats again.

Find Patent Forward Citations

Mackie, Scott. (2023). System and method for text analysis and routing of outgoing messages (U.S. Patent No. 11775768). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11775768

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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