The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 26, 2023
Filed:
Aug. 17, 2020
Emc Ip Holding Company Llc, Hopkinton, MA (US);
Idan Richman Goshen, Beer Sheva, IL;
Shiri Gaber, Beer Sheva, IL;
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
Techniques are provided for evaluating multiple machine learning models to identify issues with a communication. One method comprises applying an audio signal associated with a communication to at least two of: (i) a trigger word analysis module that evaluates contextual information to determine if a trigger word is detected in the audio signal; (ii) an audio activity pattern analysis module that determines if a silence pattern anomaly is detected; and (iii) a communication application analysis module that evaluates features provided by a communication application relative to applicable thresholds; and combining results of the at least two of the trigger word analysis module, the audio activity pattern analysis module and the communication application analysis module to identify a communication issue. The combining may evaluate an accuracy of the trigger word analysis module, the audio activity pattern analysis module and/or the communication application analysis module to combine the results.