The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 26, 2023
Filed:
Sep. 24, 2021
Voicemonk Inc., Cupertino, CA (US);
Jagadeshwar Nomula, Fremont, CA (US);
Vinesh Gudla, Pleasanton, CA (US);
Durga Prasad Velamuri, Fremont, CA (US);
VOICEMONK INC., Cupertino, CA (US);
Abstract
A system for assisting a customer is provided. The system comprises a database comprising multimedia files, wherein one or more tags are associated with one or more of the multimedia files. The system further comprises a virtual agent serverconfigured to receive input from a first user (customer) and a second user (customer service representative). Further, the virtual agent serverprocesses the received input to understand a context of the input. Subsequently, the virtual agent serveridentifies one or more multimedia files based on the context and the tags associated with the multimedia files. Subsequently, the virtual agent servershares at least one of the identified multimedia files with at least one of the first user and the second user to enable better understanding between the first user and the second user.