The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 26, 2023
Filed:
Apr. 12, 2019
Optum, Inc., Minnetonka, MN (US);
Jesse Hultgren, Eden Prairie, MN (US);
Damian Kelly, Kildare, IE;
Optum, Inc., Minnetonka, MN (US);
Abstract
Methods, apparatus, systems, computing devices, computing entities, and/or the like for contextually optimizing routings for interactions. This may include receiving an interaction, wherein the interaction is selected from the group consisting of a voice-based interaction and a textual-based interaction; receiving an interaction problem statement for the interaction; generating, based at least in part on the interaction problem statement, an interaction problem statement summary, wherein the interaction problem statement comprises the context of the interaction; identifying one or more features for the interaction, wherein the features are input for one or more machine learning models; predicting an optimal route for the interaction, wherein the optimality of each route, hence, the optimal route is determined by the one or more machine learning models; and routing the interaction to the optimal route.