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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11765109 B1

PDFFull Text
Date of Patent:
Sep. 19, 2023

Filed:

Nov. 04, 2020

Method and system for providing resiliency in interaction servicing across data centers

Applicant:

Jpmorgan Chase Bank, N.a., New York, NY (US);

Inventors:

Rajeshwari Edamadaka, Allentown, NJ (US);

Diarmuid Leonard, Galway, IE;

Assignee:

JPMORGAN CHASE BANK, N.A., New York, NY (US);

Attorney:

GREENBLUM & BERNSTEIN, P.L.C.

Primary Examiner:

Harry S Hong

Int. Cl.
CPC ...
G06Q 30/00 (2023.01); G06F 7/08 (2006.01); G06F 11/36 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04L 51/046 (2022.01); H04L 45/121 (2022.01); G06Q 10/10 (2023.01); G06F 11/14 (2006.01); G06F 9/48 (2006.01); G06Q 30/016 (2023.01); G06F 9/54 (2006.01); G06F 9/451 (2018.01); G06F 8/70 (2018.01); G09G 5/377 (2006.01); G06F 9/50 (2006.01); H04M 7/00 (2006.01); G06Q 10/04 (2023.01); G06Q 30/02 (2023.01); H04L 9/08 (2006.01); H04L 9/32 (2006.01); H04L 67/14 (2022.01); H04L 67/55 (2022.01); H04L 67/63 (2022.01); H04L 67/562 (2022.01); H04L 67/564 (2022.01); H04M 3/436 (2006.01); H04M 3/50 (2006.01); G06Q 10/20 (2023.01);
U.S. Cl.
CPC ...
H04L 51/046 (2013.01); G06F 7/08 (2013.01); G06F 8/70 (2013.01); G06F 9/451 (2018.02); G06F 9/4881 (2013.01); G06F 9/505 (2013.01); G06F 9/5072 (2013.01); G06F 9/5077 (2013.01); G06F 9/5083 (2013.01); G06F 9/542 (2013.01); G06F 9/546 (2013.01); G06F 9/547 (2013.01); G06F 11/1464 (2013.01); G06F 11/3612 (2013.01); G06Q 10/04 (2013.01); G06Q 10/103 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0281 (2013.01); G09G 5/377 (2013.01); H04L 9/0869 (2013.01); H04L 9/3242 (2013.01); H04L 45/121 (2013.01); H04L 67/14 (2013.01); H04L 67/55 (2022.05); H04L 67/562 (2022.05); H04L 67/564 (2022.05); H04L 67/63 (2022.05); H04M 3/42042 (2013.01); H04M 3/4365 (2013.01); H04M 3/50 (2013.01); H04M 3/5183 (2013.01); H04M 3/5191 (2013.01); H04M 7/0054 (2013.01); G06F 2201/805 (2013.01); G06F 2209/503 (2013.01); G06F 2209/505 (2013.01); G06F 2209/508 (2013.01); G06Q 10/20 (2013.01); G09G 2354/00 (2013.01);
Abstract

A system and a method for overcoming a partial failure of an application in a telephony communication system are provided. The method includes: receiving information indicating that a first application has experienced a partial failure; receiving, from each of a plurality of applications, metadata that relates to a corresponding ordered priority of partitions, a corresponding Availability Zone from among a plurality of Availability Zones in which the respective application is located, and a corresponding instance index within the corresponding Availability Zone; sorting the received metadata with respect to the corresponding Availability Zone and with respect to the corresponding instance index; and reassigning, based on a result of the sorting, the first application to an instance index within the Availability Zone in which the first application is located such that a number of the partitions within instance indexes in the corresponding Availability Zone is balanced.

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