The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2023
Filed:
Aug. 11, 2021
Gecko Alliance Group Inc., Quebec, CA;
Benoit Laflamme, Quebec, CA;
GECKO ALLIANCE GROUP INC., Quebec, CA;
Abstract
A method, apparatus and system to facilitate maintenance of a network enabled bathing unit system. A Graphical User Interface (GUI) is presented providing a user operable control for receiving from a customer a service request requesting that a technician contact the customer. The user operable control may in some cases be enabled in response to detection of an operational error in the bathing unit system and disabled otherwise. In response to receipt of the service request through the user operable control, a notification message indicating that the customer has requested to be contacted by a technician is sent over a communication network. In some embodiments, a message responsive to the service request is received to cause the GUI to present user-selectable options to enable the customer to selectively permit the remote control and monitoring of the bathing unit system by a specific remote service technician.