The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 12, 2023
Filed:
Aug. 24, 2021
Dell Products, L.p., Round Rock, TX (US);
Vaideeswaran Ganesan, Bangalore, IN;
Praveen Lalgoudar, Bangalore, IN;
Sandeep Venkatesh Pai, Bengaluru, IN;
Rekha M S, Karnataka, IN;
Nikhil S, Thiruvananthapuram, IN;
Pandiyan Varadharajan, Bangalore, IN;
Rushyendra Velamuri, Bangalore, IN;
Dell Products, L.P., Round Rock, TX (US);
Abstract
Custom-tailored warranties are provided with improved service level agreements (SLA) based upon an estimated turnaround time for service and/or parts. The turnaround time is calculated using an artificial intelligence or machine learning engine considering parameters such as the transit time from the nearest service centers and warehouses, the availability of service engineers at the service centers, and the availability of replacement parts in the warehouse. A custom-tailored warranty also may be offered for a specific customer-selected SLA if supported by the estimated turnaround time for the location. A warranty recommendation may be based on device location for data centers in multiple locations. A Location-Based Warranty Monitor (LBWM) provides fine-grained warranty suggestions and Un-bound Warranty Tokens (UWTs) can be bound to a system to assign a warranty with a desired. SLA.