Time series clustering to troubleshoot device problems based on missed and delayed data

Abstract

The described technology is generally directed towards processing time series (e.g., device telemetry) data, including identifying missing data (gaps in the time series data), and delayed data. The time series data are converted to ternary data, e.g., zero if timely, one if delayed or two if missing, and counts are obtained for each. If the missing data and/or delayed counts are significant, e.g., exceed a threshold percentage of the total data, the time series data indicates a problem that can be narrowed down to a more specific cause. For example, the time series data can be filtered by customer products/offers and customer locations, and if a filtered dataset's ternary data are similar to the problematic data, as determined via unsupervised clustering as similarity data (occurring at a similar time), the potential problem or problems can be narrowed to a potential cause based on that filtered dataset's similarity.