The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 05, 2023
Filed:
May. 05, 2020
Amazon Technologies, Inc., Seattle, WA (US);
Arindam Mandal, Redwood City, CA (US);
Devesh Mohan Pandey, Redwood City, CA (US);
Kjel Larsen, Seattle, WA (US);
Prakash Krishnan, Santa Clara, CA (US);
Raefer Christopher Gabriel, San Jose, CA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
A dialog system receives a user request corresponding to a dialog with a user. The dialog system processes the user request to determine multiple service providers capable of responding to the user request. The dialog system selects one service provider based on a request-to-handle score, and selects another service provider based on a satisfaction rating. The dialog system updates the dialog state based on further input provided by the user to determine an output responsive to the user request.