The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 29, 2023
Filed:
Feb. 21, 2022
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
Christopher J. Jeffs, Roswell, GA (US);
Ian Beaver, Spokane, WA (US);
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/279 (2020.01); G06F 40/242 (2020.01); G06F 40/30 (2020.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/279 (2020.01);
Abstract
An IVR and chatbot, or other system, employing a language model, the language model resulting from a method and computer product encoding the method is available for preparing a domain or subdomain specific glossary. The method included using probabilities, word context, common terminology and different terminology to identify domain and subdomain specific language and a related glossary updated according to the method.