The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 22, 2023
Filed:
Feb. 18, 2020
Applicant:
Newvoicemedia Ltd., Basingstoke, GB;
Inventors:
Assignee:
VONAGE BUSINESS LIMITED, Basingstoke, GB;
Primary Examiner:
Int. Cl.
CPC ...
G06F 7/00 (2006.01); G06F 16/35 (2019.01); G06F 16/34 (2019.01); G06F 40/30 (2020.01);
U.S. Cl.
CPC ...
G06F 16/353 (2019.01); G06F 16/34 (2019.01); G06F 40/30 (2020.01);
Abstract
A system and method for improved categorization and sentiment analysis which is fed textual data such as transcriptions or collated data from a network enabled service, or some other source, which then segments textual data into chunks, parses the data chunks, and analyzes it using a plurality of techniques and metadata gathering methods to determine the sentiment of participating individuals concerning entities mentioned in the textual data and to categorize the discussions, for the purpose of taking actions to improve business outcomes.