The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 22, 2023
Filed:
Oct. 07, 2022
Fmr Llc, Boston, MA (US);
Allen Detmer, Patriot, IN (US);
FMR LLC, Boston, MA (US);
Abstract
Methods and apparatuses are described for dynamic option reselection in virtual assistant (VA) communication sessions. A chat session is established between a VA application and a remote computing device. The VA application captures a first conversation intent generated by a user of the remote device, where the first conversation intent is part of a first workflow. The VA application generates an option selection feature based upon the first conversation intent, comprising a plurality of options and associated with a reference identifier. The VA application receives a selection of a first option in the option selection feature from the remote device. The VA application initiates a second workflow in response to the selected. The VA application detects a selection of a second option in the option selection feature from the remote device and restores the chat session to a state in the first workflow using the reference identifier.