The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 15, 2023
Filed:
Nov. 22, 2021
GM Global Technology Operations Llc, Detroit, MI (US);
Brian A Day, Birmingham, MI (US);
GM Global Technology Operations LLC, Detroit, MI (US);
Abstract
A communication system is presented for a mobile device having a mobile application stored on the mobile device. The mobile application has a graphical user interface and a touchscreen. A controller is configured to interface with the mobile application. The controller includes a processor and tangible, non-transitory memory on which instructions are recorded. The controller is adapted to selectively execute a stealth mode for message transmissions between a user of the mobile device and a remote assistance unit. The stealth mode is activated based in part on a signal from the mobile application and includes muting each audio stream in the mobile device and disabling vibrate notifications. A first phase of inquiries is submitted to the user, via the graphical user interface, along with one or more pre-populated replies. The stealth mode includes alerting an advisor in the remote assistance unit.