The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 15, 2023
Filed:
May. 20, 2021
Disney Enterprises, Inc., Burbank, CA (US);
James R. Kennedy, Glendale, CA (US);
Raymond J. Scanlon, Burbank, CA (US);
Komath Naveen Kumar, Los Angeles, CA (US);
Douglas A. Fidaleo, Canyon Country, CA (US);
Disney Enterprises, Inc., Burbank, CA (US);
Abstract
A system for monitoring and improving social agent interaction quality includes a computing platform having processing hardware and a system memory storing a software code. The processing hardware is configured to execute the software code to receive, from a social agent, interaction data describing an interaction of the social agent with a user, and to perform an assessment of the interaction, using the interaction data, as one of successful or including a flaw. When the assessment indicates that the interaction includes the flaw, the processing hardware is further configured to execute the software code to identify an interaction strategy for correcting the flaw, and to deliver, to the social agent, one or both of the assessment and the interaction strategy to correct the flaw in the interaction.