The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 15, 2023
Filed:
Jan. 20, 2022
Citrix Systems, Inc., Ft. Lauderdale, FL (US);
Himanshu Agarwal, Bangalore, IN;
Vikramjeet Singh Sandhu, Bangalore, IN;
Mukesh Garg, Bangalore, IN;
Kenneth Bell, Oswestry, GB;
Leo C. Singleton, IV, Fort Lauderdale, FL (US);
Balasubramanian Swaminathan, Parkland, FL (US);
Vivek Koni Raghuveer, Bangalore, IN;
Aditya Ranjan, Fort Lauderdale, FL (US);
Citrix Systems, Inc., Ft. Lauderdale, FL (US);
Abstract
A computer system configured to identify errors in a session launch initiated by a client application is provided. The computer system includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive one or more events from one or more applications or devices involved in the session launch, wherein an event of the one or more events comprises information from an application or device call (e.g., an application programming interface (API) call) communicated during the session launch, the information comprising destination information; build a primary Directed Acyclic Graph (DAG) based on the information from the API call; determine an error identifier based on the primary DAG; retrieve a troubleshooting recommendation from a library based on the error identifier; and send the troubleshooting recommendation to the client application.