The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 15, 2023
Filed:
Sep. 08, 2021
Dell Products, L.p., Round Rock, TX (US);
Bina K. Thakkar, Cary, NC (US);
Deepak Nagarajegowda, Cary, NC (US);
Ashutosh P. Nanekar, Cary, NC (US);
Dell Products, L.P., Round Rock, TX (US);
Abstract
Systems and methods are provided for providing recommended resolutions to issues occurring during operation of an Information Handling System (IHS). Similar issues, each associated with resolution information specifying one or more recommended resolutions, are identified within an issue repository. Collaborative filtering is utilized on the similar issues and associated resolution information to generate a first ranked list. Collaborative filtering is also utilized on a subset of the similar issues and associated resolution information to generate a second ranked list of the subset of similar issues and associated resolution information, where the subset of similar issues are each selected based on being within a time proximity to the reported issue. A linear regression is utilized on the first ranked list and the second ranked list to generate a ranked list of recommended resolutions to the reported issue that is then provided to an administrator.