The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 01, 2023
Filed:
Jun. 18, 2021
Applicant:
Liveperson, Inc., New York, NY (US);
Inventors:
Joe Bradley, Seattle, WA (US);
Alan Gilchrest, Bellevue, WA (US);
Ravikiran Chittari, Cupertino, CA (US);
Bodhi Deb, Seattle, WA (US);
Assignee:
LIVEPERSON, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 51/02 (2022.01); G06F 40/30 (2020.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06F 40/30 (2020.01);
Abstract
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.