The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 01, 2023
Filed:
Mar. 31, 2021
Accenture Global Solutions Limited, Dublin, IE;
Mohit Chawla, New Delhi, IN;
Balaji Janarthanam, Chennai, IN;
Dinesh Vijayakumar, Bengaluru, IN;
Sanjay Tiwari, Bengaluru, IN;
Ashwini Purushothaman, Chennai, IN;
Bhavika Sehgal, Ludhiana, IN;
Rajesh Gala, Mumbai, IN;
Saran Prasad, New Delhi, IN;
Vinu Varghese, Bangalore, IN;
Mohit Mahajan, Gurugram, IN;
Badarayan Panigrahi, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A device may receive audio data identifying a plurality of speakers and may process the audio data, with a plurality of clustering models, to identify a plurality of speaker segments. The device may determine a plurality of diarization error rates for the plurality of speaker segments and may identify a plurality of errors in the plurality of speaker segments. The device may select rectification models to rectify the plurality of errors and may segment and/or re-segment the audio data with the rectification models to generate re-segmented audio data. The device may determine a plurality of modified diarization error rates for the plurality of speaker segments based on the re-segmented audio data and may select one of the plurality of speaker segments based on the plurality of modified diarization error rates. The device may calculate an empathy score based on the selected speaker segment and may perform actions based on the empathy score.