The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 01, 2023
Filed:
Jan. 29, 2021
International Business Machines Corporation, Armonk, NY (US);
Ruchi Mahindru, Elmsford, NY (US);
Atul Kumar, Bangalore, IN;
Atri Mandal, Bangalore, IN;
Daniela Rosu, Mt. Kisco, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments are provided that relate to a computer system, a computer program product, and a computer-implemented method for improving performance of a virtual dialog agent system employing an automated virtual dialog agent. Embodiments involve generating ground truth (GT) from a user's knowledge base, and leveraging the GT to evaluate how the virtual dialog agent performs with the GT. The evaluation measures quality of a multi-turn virtual dialog, and generates a remediation plan directed at an algorithmic improvement of the virtual dialog agent.