Systems and methods for automating incident severity classification

Abstract

Systems, apparatuses, methods, and computer program products are disclosed for automating incident severity classification. An example method includes receiving, by communications circuitry, a historical incident dataset, the historical incident dataset including information regarding a set of historical incidents and an assigned severity classification for each historical incident in the set of historical incidents. The example method further includes training, by a model generator and using the historical incident dataset, a machine learning model to classify incident severity. The example method further includes receiving, by the communications circuitry, a new incident dataset, generating, by a prediction engine and using the trained machine learning model and the new incident dataset, a set of predicted severity classifications for the set of new incidents, and outputting, by the communications circuitry, the predicted set of severity classifications for the set of new incidents.