The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 25, 2023
Filed:
Aug. 24, 2020
Accenture Global Solutions Limited, Dublin, IE;
Shubhashis Sengupta, Bangalore, IN;
Ankur Gakhar, Haryana, IN;
Sarvesh Maheshwari, Udaipur, IN;
Roshni Ramesh Ramnani, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
Systems and methods that offer significant improvements to current chatbot conversational experiences are disclosed. The proposed systems and methods are configured to manage conversations in real-time with human customers based on a dynamic and unscripted conversation flow with a virtual assistant. In one embodiment, a knowledge graph or domain model represents the sole or primary source of information for the virtual assistant, thereby removing the reliance on any form of conversational modelling. Based on the information provided by the knowledge graph, the virtual agent chatbot will be equipped to answer customer queries, as well as demonstrate reasoning, offering customers a more natural and efficacious dialogue experience.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile