The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2023
Filed:
Nov. 16, 2021
Palantir Technologies Inc., Denver, CO (US);
Arjun Mathur, Stanwood, WA (US);
Andrew Ash, San Carlos, CA (US);
Anuraag Bahl, New York, NY (US);
Andy Chen, New York, NY (US);
Aydin Keskin, Jersey City, NJ (US);
Christopher Rogers, Brooklyn, NY (US);
Anshuman Prasad, New York, NY (US);
Ankit Shankar, Redwood City, CA (US);
Casey Patton, London, GB;
Christopher Wynnyk, Washington, DC (US);
Joanna Peller, London, GB;
Jonathan Victor, New York, NY (US);
Mackenzie Bohannon, San Rafael, CA (US);
Mitchell Skiles, New York, NY (US);
Nikhil Taneja, New York, NY (US);
Ryan Norris, London, GB;
Scott Adams, London, GB;
Samuel Sinensky, New York, NY (US);
Sri Krishna Vempati, Santa Clara, CA (US);
Thomas Mathew, St. Livonia, MI (US);
Vinoo Ganesh, New York, NY (US);
Rahij Ramsharan, London, GB;
Palantir Technlogies Inc., Denver, CO (US);
Abstract
A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.