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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11706084 B1

PDFFull Text
Date of Patent:
Jul. 18, 2023

Filed:

May. 09, 2022

Self-monitoring

Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Adar Margalit, Modiin, IL;

Vadim Shif, Tel Aviv, IL;

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:

Fletcher Yoder PC

Primary Examiner:

Kim T Nguyen

Int. Cl.
CPC ...
H04L 41/0686 (2022.01); H04L 41/046 (2022.01); G06F 9/48 (2006.01); G06F 11/30 (2006.01); G06F 11/34 (2006.01); H04L 41/22 (2022.01); G06F 11/32 (2006.01); H04L 41/0681 (2022.01); H04L 43/0811 (2022.01); H04L 43/16 (2022.01); H04L 41/5009 (2022.01); H04L 43/0817 (2022.01);
U.S. Cl.
CPC ...
H04L 41/0686 (2013.01); G06F 9/4843 (2013.01); G06F 11/3006 (2013.01); G06F 11/3055 (2013.01); G06F 11/328 (2013.01); G06F 11/3409 (2013.01); G06F 11/3419 (2013.01); H04L 41/046 (2013.01); H04L 41/0681 (2013.01); H04L 41/22 (2013.01); H04L 41/5009 (2013.01); H04L 43/0811 (2013.01); H04L 43/0817 (2013.01); H04L 43/16 (2013.01);
Abstract

The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.

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