The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2023
Filed:
Aug. 19, 2021
Applicant:
Toshiba Tec Kabushiki Kaisha, Shinagawa-ku, JP;
Inventors:
William Su, Riverside, CA (US);
Christopher Nguyen, Lake Forest, CA (US);
Assignee:
Toshiba TEC Kabushiki Kaisha, Shinagawa-ku, JP;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 3/12 (2006.01); G06T 7/73 (2017.01); G06F 21/32 (2013.01); G06V 40/16 (2022.01);
U.S. Cl.
CPC ...
G06F 3/1222 (2013.01); G06F 3/1203 (2013.01); G06F 3/1238 (2013.01); G06F 3/1279 (2013.01); G06F 21/32 (2013.01); G06T 7/73 (2017.01); G06V 40/172 (2022.01); G06V 40/174 (2022.01); G06V 40/178 (2022.01); G06V 2201/07 (2022.01);
Abstract
A system and method for tracking multifunction peripheral device user satisfaction captures user images and audio during device operation. User characteristics such as gestures, posture, spoke words or facial expressions are used in conjunction with device status information to determine whether the user is satisfied with the device. If not, remedial action is initiated, such as launching a virtual assistant on the multifunction peripheral touchscreen or summoning of a human assistant.