The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 04, 2023
Filed:
Nov. 30, 2020
International Business Machines Corporation, Armonk, NY (US);
Srinivasan S. Muthuswamy, Bangalore, IN;
Subhendu Das, Chapel Hill, NC (US);
Shweta Shandilya, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Approaches presented herein enable identification of routine communication content. More specifically, a communication between one or more users is received. Words or phrases in the communication that are contained in a database of words or phrases related to misconduct are identified. The identified words or phrases are removed from the communication to create a set of remaining words. The set of remaining words are analyzed to predict the likelihood of the removed words or phrases appearing in the communication, such that a confidence level of the prediction is determined. In response to the determined confidence level being high, the identified words or phrases in the communication are classified as routine.