The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 27, 2023
Filed:
Sep. 28, 2020
T-mobile Usa, Inc., Bellevue, WA (US);
Senthil Kumar Mulluppadi Velusamy, Redmond, WA (US);
Tyler Axdorff, Seattle, WA (US);
Jonathan Soini, Seattle, WA (US);
Parag Garg, Woodinville, WA (US);
Spencer Schutz, Arvada, CO (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
Techniques described herein improve viewer experience by leveraging the ability of a viewer's device to access an over-the-top (OTT) content via the device's multi-channel connections to an OTT content server. In an example embodiment, the device receives the OTT content via a first channel and performs cross-party diagnostic testing through a second channel. In this embodiment, a diagnostic app in the device compares measured signals in the first channel with a first set of threshold values and further compares acquired telemetry data in the second channel with a second set of threshold values. Based on the comparison results, the device determines the possible root cause of the interruption. Further, the device performs an in-depth diagnostic testing on a determined possible root cause (e.g., OTT content server) and sends an in-depth diagnostic report to a viewer.