The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 27, 2023
Filed:
Mar. 31, 2022
Applicant:
Amazon Technologies, Inc., Seattle, WA (US);
Inventors:
Kasturi Bhattacharjee, Sunnyvale, CA (US);
Rashmi Gangadharaiah, San Jose, CA (US);
Sharon Shapira, Sammamish, WA (US);
Ankit Kapoor, Seattle, WA (US);
Tony Chun Tung Ng, San Ramon, CA (US);
Senthil Chock Chidambaram, Folsom, CA (US);
Deepak Seetharam Nadig, San Jose, CA (US);
Assignee:
Amazon Technologies, Inc., Seattle, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 41/5061 (2022.01); H04L 41/50 (2022.01); H04L 41/5074 (2022.01);
U.S. Cl.
CPC ...
H04L 41/5064 (2013.01); H04L 41/5032 (2013.01); H04L 41/5074 (2013.01);
Abstract
The present disclosure generally relates to a feedback processing service that can receive customer input, as customer feedback corresponds to a service context. The feedback processing service aggregates semantically similar feedback as a cluster. Then, the feedback processing service can prioritize each of the clusters by ranking each of the clusters.