The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 27, 2023
Filed:
Aug. 23, 2019
Wipro Limited, Bangalore, IN;
Ghulam Mohiuddin Khan, Bangalore, IN;
Deepanker Singh, Meerut, IN;
Sethuraman Ulaganathan, Tiruchirapalli, IN;
Wipro Limited, Bangalore, IN;
Abstract
The present invention discloses method and virtual assistance system for determining response to user queries. The virtual assistance system receives data comprising plurality of interaction between one or more users and one or more real agents for resolving query, where data is classified into user and real agent data. Entities and intent identified from each of the classified user data and real agent data are classified using predefined domain model. The entities and intent are combined to identify plurality of sequence of resolution data. Based on classification of entities and intent, virtual assistance system determines first set of resolution data and second set of resolution data. Thereafter, each of plurality of sequence of resolution data is clustered into one or more category associated with type of users, based on first set and second set of resolution data, parameters associated with users and historical resolution data used for responding to query.