The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 20, 2023
Filed:
Nov. 24, 2020
International Business Machines Corporation, Armonk, NY (US);
Renee F. Decker, Brunswick, MD (US);
Michael Drzewucki, Woodbridge, VA (US);
David Kenneth Sagal, II, Keyser, WV (US);
James M Dixius, Fairfax, VA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach to generating a digital sentiment signature to characterize an end to a communication, one or more computer processors detect a start of a communication between at least two participants. A computer starts a digital timer of the communication. A computer identifies one or more digital marks of the communication, where the one or more digital marks are a reflection of a sentiment of at least one of the at least two participants in the communication. A computer generates a digital sentiment signature based on the digital timer and on the one or more digital marks, where the digital sentiment signature is a digital signal that can be communicated across a plurality of types of communication channels. A computer detects an end of the communication. A computer determines a reason for the end of the communication. A computer stores the reason.