The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 20, 2023
Filed:
Mar. 23, 2018
Lexisnexis, a Division of Reed Elsevier Inc., Miamisburg, OH (US);
Sanjay Sharma, Mason, OH (US);
Vaqar Khamisani, Sandhurst, GB;
Michael Sluterbeck, Dayton, OH (US);
Gabriel Hughes, London, GB;
Ray Daley, Springboro, OH (US);
Jamie Buckley, Campbell, CA (US);
LexisNexis, a division of Reed Elsevier Inc., Miamisburg, OH (US);
Abstract
Systems, methods, and computer-readable media for scoring an individual interaction session between a user and a software program are disclosed. A method includes recording, by a processing device, one or more actions undertaken by the user with the software program to obtain recorded session data, determining, by the processing device in real-time, one or more metrics that correspond to at least one of the one or more actions undertaken by the user with the software program, measuring, by the processing device, the one or more actions undertaken by the user based on the one or more metrics to obtain metric data, and providing, by the processing device, the recorded session data and the metric data as an input for one or more of a machine learning algorithm and a predictive analytic algorithm. The one or more of the machine learning algorithm and the predictive analytic algorithm scores the individual interaction session.