The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 13, 2023
Filed:
Apr. 27, 2021
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Tianyi Chen, Sammamish, WA (US);
Usama Khurshid Haq, Bellevue, WA (US);
Muskan Kukreja, Redmond, WA (US);
MICROSOFT TECHNOLOGY LICENSING, LLC, Redmond, WA (US);
Abstract
Non-limiting examples of systems, methods, and devices for automatic triaging of diagnostic failures for heterogeneous groups of tenants of a Software-as-a-Service, multi-tenant environment are disclosed herein. In an implementation, telemetry data for the heterogeneous groups of tenants is analyzed to classify individual tenant failures and detect the health status of the individual tenant. Tenant failures and/or tenant health statuses are filtered according to a threshold level. Anomalies having metrics that meet or exceed the threshold level are further analyzed to determine their priority (e.g., to a specific tenant). If the anomalies are known, then an existing entry for the anomaly is tagged and its priority may be changed. If the anomalies are unknown, then an entry is generated for the anomaly and prioritized. Tenants may be notified of a detected anomaly and may provide feedback. The feedback may be used to update triaging models.