The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 13, 2023
Filed:
Sep. 28, 2020
Applicant:
Servicenow, Inc., Santa Clara, CA (US);
Inventors:
Assignee:
ServiceNow, Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/07 (2006.01);
U.S. Cl.
CPC ...
G06F 11/079 (2013.01); G06F 11/0775 (2013.01);
Abstract
A method and system for determining root-causes of incidences using machine-generated textual data. The method comprises receiving machine-generated textual data from at least one data source; classifying the received machine-generated textual data into at least one statistical metric; processing the statistical metric to recognize a plurality of incidence patterns; correlating the plurality of incidence patterns to identify at least a root-cause of an incidence that occurred in a monitored environment; and generating an alert indicating at least the identified root-cause.