The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 06, 2023
Filed:
Feb. 20, 2020
Applicant:
Freshworks Inc., San Mateo, CA (US);
Inventors:
Karthikeyan Marudhachalam, Chennai, IN;
Rohit Agarwal, Chennai, IN;
Hariharan Ganapathiraman, Chennai, IN;
Abinaya K. Sarathi, Chennai, IN;
Assignee:
Freshworks Inc., San Mateo, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/50 (2006.01); H04L 41/0896 (2022.01); H04L 41/16 (2022.01); H04L 41/046 (2022.01);
U.S. Cl.
CPC ...
G06F 9/5083 (2013.01); G06F 9/5072 (2013.01); H04L 41/046 (2013.01); H04L 41/0896 (2013.01); H04L 41/16 (2013.01);
Abstract
A multi-tenant load balancing system that includes artificial intelligence based algorithm to dynamically route requests from one or more channels to an agent best suited to process the request. The AI based algorithm routes the request based on company's business goals, agent attributes, and channel attributes. The AI based algorithm also predicts agent availability.
Marudhachalam, Karthikeyan. (2023). Dynamic load-balance of multi-channel requests (U.S. Patent No. 11669375). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11669375
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile