The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 06, 2023
Filed:
Jun. 25, 2018
The Travelers Indemnity Company, Hartford, CT (US);
Boris Simanovich, West Hartford, CT (US);
Michelle M. Buxton, Colchester, CT (US);
Hoa Ton-That, Glastonbury, CT (US);
Anastasia Shekhter, South Windsor, CT (US);
THE TRAVELERS INDEMNITY COMPANY, Hartford, CT (US);
Abstract
Artificial intelligence systems and methods providing enhanced prediction of information relevant to a conversation are disclosed. The method includes monitoring a conversation between a requestor and a provider. The method also includes determining metadata and text of the conversation. The method further includes determining a regional status of the requestor based on the metadata and text of the conversation, regional information, and regional classification rules. Additionally, the method includes determining a local status of the requestor based on the text of the conversation, the regional status, local information, and local classification rules. Moreover, the method includes determining suggestions based on the regional status, the local status, transactional status information, and transactional classification rules. Further, the method includes providing the suggestions to a user-interface device of the provider.