The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 30, 2023
Filed:
Mar. 25, 2022
Applicant:
Liveperson, Inc., New York, NY (US);
Inventors:
Jeffrey Salter, Marietta, GA (US);
Robert LoCascio, New York, NY (US);
Assignee:
LIVEPERSON, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 51/56 (2022.01); G06F 16/31 (2019.01); H04L 51/02 (2022.01); H04L 51/06 (2022.01); H04L 51/214 (2022.01);
U.S. Cl.
CPC ...
H04L 51/56 (2022.05); G06F 16/31 (2019.01); H04L 51/02 (2013.01); H04L 51/06 (2013.01); H04L 51/214 (2022.05);
Abstract
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.