The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 30, 2023
Filed:
Nov. 09, 2021
Uipco, Llc, San Antonio, TX (US);
Nathan Lee Post, Rockport, TX (US);
Carlos J P Chavez, San Antonio, TX (US);
Deborah Janette Schulz, San Antonio, TX (US);
Ashley Raine Philbrick, San Antonio, TX (US);
Eric David Schroeder, San Antonio, TX (US);
Gabriel Carlos Fernandez, San Antonio, TX (US);
Snehal Desai, Richardson, TX (US);
Rachel Elizabeth Csabi, Frisco, TX (US);
Ruthie D. Lyle, Durham, NC (US);
Courtney St. Martin, Duluth, GA (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A method and system of providing guidance and information to customers by presentation of a virtual avatar. The virtual avatar is controlled in real-time by a remote customer service agent. The method includes sharing images of a physical space with the customer service agent, and enabling the customer service agent to project a virtual avatar on the physical space such that the virtual avatar appears to interact and move through the physical space. The dynamic projection of the virtual avatar is received by the customer as an augmentation of their own view of the physical space.